How To, iOS 14

AT&T Insurance to Cover Cracked iPhone Screens Starting November 15 –

Insurance plans offered on a monthly basis from AT&T will soon cover cracked screens, according to recently updated information on AT&T’s website (via AndroidPolice). Starting on November 15, AT&T customers who have an iPhone 6, 6s, 6 Plus, 6s Plus, or SE and an eligible insurance plan will be able to pay $89 to have a broken screen repaired.

A limited number of Android phones are also eligible for screen repairs, but notably missing is Apple’s most recent iPhone 7 and iPhone 7 Plus devices, perhaps due to repair costs or the availability of parts. AT&T warns that repairs may use new or refurbished parts and could include non-original manufacturer parts.


The new cracked screen repair option is available to customers who have Mobile Insurance, Mobile Protection Pack, Mobile Protection Pack for Business and Multi-Device Protection Pack service. According to AT&T, same-day screen repairs will be available in most cases and are done by Asurion-certified technicians. All repairs include a 12-month warranty.

This will give you the opportunity to get your screen repaired as soon as the same day. You can file a claim in the morning and, if approved, schedule an Asurion-certified technician to repair your cracked screen as soon as the same afternoon, subject to appointment availability.

AT&T’s screen repair program comes shortly after AT&T raised its device replacement costs across the board on September 1. The program is launching in 15 markets on November 15, including San Diego, San Francisco, Pittsburgh, Orlando, Los Angeles, and Boston. It will expand to 29 additional markets on December 1.

Mobile insurance from AT&T is available for $7.99 per month and covers damage, loss, theft, and out-of-warranty malfunctions. The $89 screen repair option will be a welcome change for many iPhone owners with AT&T insurance, as replacement iPhones (iPhone 5 and later) are priced at $225 and up [PDF].

Tag: AT&T